Cash is not king for phone companies
Article Category: Debt Management Help and Advice
Good old-fashioned cash is definitely not king as far as some phone companies are concerned.
According to price comparison website uSwitch.com, there is a staggering £75 million a year penalty on 3.4 million customers for not paying their bills by direct debit.
Customers are also losing out by receiving paper statements instead of opting for email notification.
Steve Weller, from uSwitch, said: "Some would argue that the additional charges imposed on customers not wishing to pay by direct debit are an unfair penalty.
"However, some companies, such as Pipex and TalkTalk, do not even give customers the luxury of having a choice – it’s direct debit or direct debit.
"Our advice to the 13 million customers being stung by these fees is to compare prices among all the providers to find the best deal for their needs – some companies will still post bills for free," he added.
Hard-pressed householders struggling to keep up with rising living costs and spiralling debt should take note.
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